Over the past few years, we have made SOPs a priority here at Global Perspectives.
We have seen how Standard Operating Procedures and Study Protocols form an integral part of our healthcare clients´projects, and as the global patient and HCP recruitment expert, our procedures must be aligned to our clients´expectations.
As we have grown at Global Perspectives, we have also seen a need to be able to communicate and formalize our high quality standards to our growing team of Project Managers and Local Experts, to ensure that our research is always high quality, no matter who is involved in the project across the world.
For that reason, an SOP plan is implemented for each and every project managed at Global Perspectives:
- The Global Perspectives Master SOPs are developed by Project Team Director by listening to our clients needs, studying industry regulations and analysing the Project Management process
- Our Project Managers are thoroughly trained on our SOPs and follow them for each and every project
- The Project Managers brief and train Local Experts on specific SOPs for each and every project, meaning that everyone, from Project Manager, to recruiter, moderator and translator, is following the same SOPs
- Project Managers feed back to the Project Team Director for continuous improvement to the SOPs
For complete transparency, we are happy to share our SOPs with all our clients – and we look to improve our SOPs based on client feedback.
If you would like to see the latest copy of our SOPs then please contact Joe Waby at firstname.lastname@example.org
At Global Perspectives™, we are becoming very experienced at undertaking health state and trade-off surveys across multiple countries among the general population and certain patient groups.
We have undertaken 15 TTO projects in the past 2 years in 9 different countries, using both lead-time methodology and the standard TTO approach.
The key to the success of these projects is in the training of the interviewer teams and monitoring of the resulting interview data. It is essential that interviewers are very comfortable with the TTO methodology and can guide and prompt respondents in the correct way to help achieve a maximum proportion of valid interviews.
The procedure we recommend is:
- All interviewers take place in a training call led by the client – we recommend the client leads this call, as each TTO methodology is slightly different. Global Perspective’s™ Project Manager will also take part in this training. A TTO interviewing team should be made up of 4-5 experience market research interviewers
- The GP Project Manager then undertakes a second training call, focusses on role play and comprehension testing to ensure that the interviewers know exactly what they should be doing during the interviews
- We check the data after the first day of interviews, say on the first 10 records and the client checks the data to make sure it looks like the respondents and interviewers are following the TTO interview script correctly and that the respondent is making logical choices between the health states
- If all is good, then the remaining 90 interviews take place
- A similar check is then done on all 100 records to see whether any respondents need replacing
- As we continue to manage TTO projects in certain countries then we try to use the same interviewer teams so that they can build on their previous experience and training
As Global Perspectives™ are experts in patient recruitment, we can either recruit members of the general population or specific patient groups to take part in the TTO interviews.
For more information, please contact Sonia López.
Increasingly, clients are asking Global Perspectives™ to obtain confirmation of diagnosis from patients when recruiting them for market research studies that later will be published in a scientific journal.
We have had a lot of success in confirming the diagnosis of patients. Exactly how we do this depends on the patient group, but it can be done in a number of ways:
- Asking patients to take a validation of diagnosis note to their nurse or physician so that it can be signed by then
- Recruiting via physicians who also agree to validate the diagnosis of their referred patients (with patient consent)
- Asking patients to take a photo of their medication
- Any other proof of diagnosis such as Doctor visit summary printouts or a screenshot of their healthcare patient portal
In 2016, we had a lot of success which such studies, especially in the USA, and increasing we are being asked to provide confirmation of diagnosis in Europe too.
For more information, please contact Diana de la Puente.