Category Archives: Career Op

Global Perspectives – an introduction for prospective Project Managers

At Global Perspectives, Project Managers (PMs) have the fantastic opportunity of working for the best patient recruitment and project management team in the world from right here in Asturias. As a PM, the individual would become experienced in patient recruitment techniques through the management of international projects involving many different players throughout the world. By offering an unmatched client service, great PMs are essential for growing accounts and their career development is tailored to match their contribution to the business.

Global Perspectives provide all training in-house. We are looking for talented, enthusiastic and open-minded individuals with a record of high achievement and an insatiable curiosity to join our Trainee PM programme. An interest in business and healthcare is also essential although experience in these fields is not necessary.

Below, you can find a short description of the Global Perspectives business model and the PM role. Hopefully this will give you a good idea about whether this position sounds exciting to you.

THE NETWORKED INDIVIDUAL

For the first few years, Global Perspectives was a virtual network of three professionals working in different countries (UK, Spain and Belgium). We wanted to be able to serve an international client base without having to continue living in London. With the proliferation of high-speed internet in 2007, this was the perfect moment to work in such a way as it became possible to collaborate as a team and grow a network across country borders.

By 2011, we had created a network of International Local Experts who advise Global Perspectives on the feasibility of each project, and then undertake the tasks of patient recruitment and interviewing. This network has grown and developed and allows us to run projects in over 50 countries around the world every year.

“Only by understanding the capabilities of our Local Experts can we design recruitment strategies that meet the needs of our clients” KJETILL HOWARD, KEY ACCOUNT DIRECTOR”

CREATING A USP

By 2011, we started to realise that combining our Project Management abilities with our network of Local Experts allows us to do things that large international market research agencies and smaller local agencies could not. We had found a niche where our competitors find it difficult to compete.

International network working to the same high standards. By bringing in Local Experts as and when needed, we have access to a tremendous amount of flexible resource. We created a “Local expert validation procedure” where Local Experts are trained on the quality standards that we expect of a Global Perspectives Team Member. We structure the team for each project so that Local Experts have enough space to be creative and solve problems, but must work to a set of Standard Operating Procedures that guarantees compliance with the project specification.

Being successful at projects that other companies would turn down. The problem-solving skills of our PMs and the flexibility of our network means we can take on projects that our competitors would turn down. Not only can we commit to these projects, but we can commit to being successful. 99% of projects that we start are successfully completed. We do this by using different resources at different moments within the project, so the GP Project Team shifts and morphs depending on which strategy is being successful right now i.e. agile and iterative learning. We design strategies for future projects by learning from past experiences of what has been successful and why. While our projects start off with a patient recruitment strategy, this strategy may contain a Plan A, Plan B and Plan C which then change in priority as we learn over time.

Unmatched client service. Global Perspectives PMs are the day-to-day point of contact with the client and are responsible for the success of the projects. Our PMs are fantastic communicators and are able to access and analyse information quickly. This enables:

  • An unparalleled client-PM relationship. The PM listens to the needs of the client and comes up with the best recruitment strategy. Feedback from Local Experts helps the PM take decisions to enable the success of the project.
  • PMs must be very responsive. Our rule at Global Perspectives is to handle all communication within 1 hour of receiving it (during office hours). As we work with clients and Local Experts all over the world, at critical moments during the project, the PM may need to handle communication outside of office hours. Training and support is given to PMs to ensure that the impact of communication outside office hours is minimal to the individual.
  • Feeedback defines our every move. We always look to engage conversations with clients and Local Experts. Only through feedback can we continue to find solutions for our projects and continue to provide fantastic customer service.

There are three types of projects that make perfect use of our USPs:

  • Large international projects that need to bring together an ad-hoc team of professionals.
  • Projects that take place in countries that do not have a large patient recruitment offering.
  • Projects that need to use many different channels to do something difficult.

BEING SUCCESSFUL

The sector which has been the best fit for our USPs is healthcare research where our clients want to recruit rare and difficult to reach patients, HealthCare Professionals or Payers. We tailor the patient recruitment methodology to each individual study using our network of Local Experts. The best recruitment strategy maximises feasibility while keeping costs down. Our strategies use the following recruitment techniques:

  • Online panels
  • Clinician referrals
  • Patient Associations
  • Social Media advertising and targeting
  • Recruiter proprietary databases
  • Traditional advertising

Our Local Expert network also provide supplementary services that are often essential to the success of the study:

  • Moderators and Interviewers
  • Translators
  • Online survey scripters and data processors
  • Interviewing facilities

Here is an example of the type of project where we are very successful.

“Project Managers need to ensure the success of each project. It is exciting to think we have the power to do that from our seat in the office. At the beginning you might feel lost but there will be always somebody willing to help, and you will learn incredibly fast!” SONIA LOPEZ, PROJECT MANAGER

FROM START UP TO SCALE UP

As we grew, we decide to open an office in Oviedo to allow us to have greater Project Management capabilities. Although Oviedo does not have a tradition of patient research or consulting, it is able to offer a great supply of talented young people who often have to leave Asturias for the chance to work in international business. Our plan was to capture these individuals before they left Asturias or offer a way for experienced professionals to return to Asturias.

We currently have 10 PMs in our Oviedo office. For them, the journey has been challenging but very rewarding in terms of accomplishments, acquired skills, and career progression. New PMs follow an intense induction process where the goal is to transfer the knowledge and harness the skills that will allow them to become a PM. The rate of learning must be relatively fast so that the PM can manage projects somewhat independently after the six month formation period, but it must be supportive while the PM works out how to do business and builds up their confidence.

“One of the things I really enjoy about working at Global Perspectives is the fact that you deal with people all around the world. You can talk to Japan in the morning, deal with Germany at lunch and have a meeting with Argentina late in the evening” PAULA GONZALEZ, PROJECT MANAGER

WHAT THE FUTURE WILL LOOK LIKE

Below is an illustration of our revenue growth over the past 9 years as we have established our client base. We have seen big growth in the past three years.

Revenue2

In the mid-term, our business model is well placed to help us enter new market sectors. Our biggest advantage is our ability to align, train and bring together varied resource around the world quickly, efficiently and all working to the same quality standards. The PM role will remain critical for coordinating resource, communicating to clients and solving problems before they arise by rearranging resource in real time.

Global Perspectives is also well placed to thrive during the so-called third industrial revolution. We have no sunk-assets which we need to continue to squeeze revenue out of, and we bring in flexible resource as and when it is needed. Allied to this, is our increasing use of semi-automated tools in the areas of supplier selection, proposal generation and invoicing and accounting.

PEOPLE WE WANT TO HIRE

Over the past few years, it has been a pleasure to see our first recruits grow into outstanding Project Managers who are valued and trusted by our clients all around the world. It is incredible how they have matured and grown.

From our experience, we have seen that the following types of people do really well in the Project Management position:

  • Excited about international business. Talking to and getting to know people all over the world
  • Self-confident. Not scared of new situations but like to prepare for them as much as possible
  • Enjoy learning by looking at the information you currently have, and then identifying who to ask to get more information
  • Want to progress their career according to their own individual progress and their contribution to the wider team
  • Enjoys responsibility
  • Trusts and believes in the ability of other people, and trusts in their own ability to get the best out of other people
  • An excellent critical thinker who is happy to form an opinion based on identifiable information to help take a decision
  • Speaks excellent English. This is the language we speak in the office and to our clients and suppliers 90% of the time

In return, a Project Manager at Global Perspectives can expect to work in a dynamic and learning-enabled environment, receive a very competitive salary and progress at a fast pace. We have a tailored performance review scheme where PMs can set them own objectives and request to work in areas that interest them. Part of the performance review is to ensure that individual, team and business goals align.

We really hope that Global Perspectives sounds like an interesting place to work. Feel free to email Ana, our HR Manager any time at ana@global-perspectives.eu. We will be very happy to talk and provide any further information.

 

Trainee Market Research Project Manager

Global Perspectives is an international company that specializes in finding patients and physicians to take part in clinical and market research studies. We are looking for:

  • Recent University graduates with very good average grades (at least an 8)
  • A very high level of English and experience living or studying in an English speaking country. Most of the work at Global Perspectives is done in English
  • Excellent communication skills and ability to work in a team
  • Curious with a great interest in learning
  • Motivation for managing international projects around the world from our office in Oviedo and form part of a talented team
  • Good IT and MS Office skills

This position is perfect for someone who would like to learn and progress in their career within an international environment without having to leave Asturias.

  • Project Managers love giving an exceptional client service and are able to find and implement solutions
  • They want to progress in their professional career and the way they do business

Ideally the candidate would have a degree in economics, marketing or business with some knowledge of market research, but more important is an interest in business and the healthcare sector, and an insatiable curiosity.

This is a great opportunity for someone who wants to go for it!

We offer an initial contract of 6 months. After 6 months, if everything has gone well, then we offer a permanent contract.

Please send your CV and covering letter to ana@global-perspectives.eu to be considered for this position.

 

 

 

Sales Support Associate

Job location: Waterloo Office Park, near Brussels, Belgium (please only reply if you live in commuting distance).

As our new Sales Support Assistant you will be part of a rapidly expanding, international agency specialized in healthcare research.  You will report to the Business Development Director and work closely with our market research teams, associates and partners throughout the world.

Your main responsibilities are:

  • Help manage and respond to incoming requests for proposals
  • Independently collect costs for global research services, write proposals and liaise with co-operation partners and clients all over the world
  • Independently create, maintain and control databases of partners, researchers and clients
  • Help source new partners and conduct “due diligence” interviews
  • Help create and produce marketing concepts and support materials

Your profile:

  • You are intelligent, analytical and creative
  • You are not afraid of picking up new responsibilities and get things done!
  • You have a bachelor degree in management, marketing, economics or something similar
  • You have a good knowledge of MS Office and can use Excel for calculation of s with ease!
  • You have the potential to take advantage of our growth and become a senior business developer in a couple of years …
  • You are totally fluent in English, both written and spoken; any other European language is a plus (but not a must). Only applications written in English will be considered!

What we offer:

  • Global Perspectives™ (www.global-perspectives.eu) is an international market research agency servicing clients and markets all over the world
  • We are a team of research professionals based in Belgium, UK, US, Spain and South Africa
  • We are ambitious, growing fast and need your help to implement our goals and visions through innovative e-marketing solutions, great customer support and high service quality
  • You will learn fast through our on-the-job training programs
  • We offer a competitive entry-level salary and great development opportunities in a relaxed (but busy) working environment

Does this demanding and challenging (but fun!) position attract you? If you are interested in this position please submit your curriculum vitae and motivation letter in English via hr@global-perspectives.eu (we will not accept any other method of contact).

Please note that this is an entry level position ideal for someone at the beginning of their career who has recently finished their University studies.

Market Research Executive/Project Manager

We are looking for a Market Research Executive to integrate into our fast growing international Project Management team in Oviedo. The qualities we are looking for are:

  • At least 2 years’ experience in market research. More experienced candidates are encouraged to apply as responsibilities can be tailored accordingly
  • A record of high achievement. Regularly achieving above and beyond expectations, both academically and during employment
  • A native/very high level of English and a good level of Spanish
  • Good knowledge of quantitative and qualitative methodologies such as online surveys and in-depth interviews
  • An interest in recruiting patients and clinicians to take part in international market research studies
  • Experience working with fieldwork teams or suppliers around the world
  • Experience communicating with clients and building client relationships
  • Good IT skills including Microsoft Office

Global Perspectives are the experts at recruiting hard to reach patients, HCPs and payers to take part in market research studies around the world. Project Managers at Global Perspectives develop recruitment strategies depending on the objectives and geography of each project, and then manage the project by pulling together and training the right mix of Local Experts who will find and interview patients in each country.

We offer an excellent opportunity for a high achieving professional to be part of a growing international company from Asturias, Spain.

Please send your CV and covering letter to ana@global-perspectives.eu to be considered for this position.