We run an annual brand awareness and net promoter score study in 10 countries for an elevator company.
We call around 250 respondents per country across six specialist business audiences. The business audiences represent the client’s potential customer base.
The project involves CATI interviews, sample management and data delivery.
For the past 3 years we have been running a quantitative customer loyalty tracker for a major steel manufacturer.
We call around 200 clients per month who are purchasing managers for manufacturing companies.
Native speaking interviewers make the telephone calls in over 20 languages.We deliver monthly data and verbatim responses which are translated into English.
Every month, we run a customer satisfaction survey for one of the biggest international logistics company.
We interview 120 respondents who called the client’s call centre the previous working day.
We completed the interviews and delivered the data within just 2 working days to enable immediate feedback.
The survey has been running for many years and is a key metric in regards to call centre performance.