Re-thinking Graduate Careers

Our mission

At Global Perspectives, we invite patients to take part in scientific studies that aim to improve their treatments and quality of life.

Our innovative communication and project management strategies allow us to reach patients all around the world to ensure that their voice is heard.

Opportunities

We are looking for high achieving, dynamic and creative people to add to our International Project Management Team in Oviedo.

We offer the chance to develop a cutting edge career from here in Asturias. We offer industry-leading salaries, permanent contracts and a tailored career plan so that you can develop at the speed, and in the areas that suit you. Get in touch today!

Please click on the links below to learn more about Global Perspectives

 

 

Global Perspectives™: Supporting CROs via patient, HCP and payer recruitment

At Global Perspectives™, we specialize in supporting Contract Research Organizations. Over the past few years, our CRO client base has grown tremendously.

Global Perspectives™ are the experts at patient, HCP and payer recruitment for market research and pre/post clinical trial interview purposes.

Patient, HCP and payer recruitment is essential for the success of many patient outcomes, health economics and market access projects. We focus on maximizing the feasibility of audiences in the most cost efficient manner. In this way, we can recruit hard-to-reach patients, HCPs or payers for elicitation, cognitive debriefing, and other qualitative interviews. By combining and choosing from an array of recruitment methodologies, we can also obtain large samples for quantitative surveys.

Global Perspectives™ work in over 50 countries every year by combining a central PM Team with Local Experts in each country. Our SOPs ensure that Local Experts all work to the same high standards of quality.

While our core expertise is in the recruitment of patients, HCPs and payers, our complementary services ensure we provide the maximum value to our CRO clients:

  • Confirmation of diagnosis. For patient recruitment, we have a number of different validation levels, the maximum of which is confirmation of diagnosis by obtaining a signed Dr’s note confirming the patient’s diagnosis. In this way, the study authors can be assured of the validity of the respondents
  • Submission for ethics approvals is often essential if the study will later be published in a scientific journal
  • Moderation and survey scripts. We have a network of experienced healthcare moderators around the world and have an expert team of survey scripters that script and host online surveys according to the latest data protection standards
  • Our team of translators translate survey materials and provide English transcripts of qualitative interviews

Please get in touch if you would like to discuss how Global Perspectives™ can help you. We would love to hear from you!

Global Patients: Engaging patients via social media for clinical non-interventional studies

Global PatientsTM is the patient face of Global Perspectives. Our Patient Supporters at Global Patients encourage patients to take part in clinical non-interventional studies and support them at every step through the study process.

Our Patient Supporters engage patients via physicians, patient associations, our own Global Patients database and increasingly so, via social media.

Social media gives us a fantastic opportunity to communicate directly with large numbers of patients through their smartphones which they carry around with them every day. Patients of all kinds, including hard-to-reach patients often use social media to help find information and support for their disease or condition. This allows us to target and engage patients in a number of different ways:

Via patient association social media pages

Global Patients have agreements with many patient associations around the world. Patient associations will post information about the project on their social media pages (usually Facebook and sometimes on their own website community pages), or give Global Patients the permission to talk to patients on their social media group. Patients will be prompted in the advert to contact either the recruiter or the patient association to register their interest in the study. Our Patient Supporters will then call the patient to go through the screening process.

Via social media targeted advertising

Global Patients have the ability to target patients via Facebook adverts that appear on the patients’ Facebook homepage. The advert appears on the page of those people who have been talking about a certain disease recently on Facebook. For example, in a recent project, we recruited 10 Hodgkin Lymphoma patients in the UK by advertising on the Facebook pages of people who had been talking about (or searching for) Hodgkin Lymphoma on Facebook. We can also select patients according to their geography.

Via the Global Patients Facebook page

Our Global Patients Facebook page is an area where patients can learn about our studies, ask questions about how to take part, and receive feedback from other patients who have taken part in our studies. The page aims to have full transparency so we allow all comments (even if someone has doubts or a negative experience) and we will only remove comments if they could be perceived as offensive. Our study adverts gain many hundreds of likes and dozens of comments as patients are eager to learn more about our studies.

Patient Supporter validation

All patients who show an interest in the project via social media are screened by our experienced Patient Supporters. This gives a chance for the Patient Supporter to discuss the project with the respondent, and then to go through the screening questions with the respondents so we can ensure that the respondent meets the eligibility criteria.

GDPR and Data protection

The screening telephone call is often a good opportunity to talk about the consent procedure or the patient’s rights regarding data protection. Global Patients follow GDPR rules and only capture data that patients have explicitly consented to share with us. We collect consent verbally so that we can screen patients and later collect written (or electronic) consent before the patient can take part in the study itself. Those patients who would like to opt-in to our Global Patients database are given instructions on how to later opt-out during any subsequent communication (instructions are published at the bottom of our emails and as an FAQ on our Global Patients website).

Closed survey links

We do not recommend posting open online survey links on social media. This can be seen as an invitation for fraudulent behaviour, not by the patients, but by other members of the social media platform who are attracted by the survey incentives. Using an open survey link means that anyone in the world can complete the survey and any resulting data cannot be trusted. We recommend using social media to find patients, but then sending a unique survey link to validated patients via email.

Disguised screeners

Whatever way we validate patients, we must ensure that respondents cannot guide the eligibility criteria in the screening questions. If a wide range of potential respondents are invited to complete the screening section then it is important that the screener is disguised to ensure that a respondent cannot guess what options they need to pick in order to become eligible for the survey. If we cannot disguise the official screener then sometimes we will use a pre-screener as part of the social media selection process.

Confirmation of diagnosis

Increasingly, clients are asking Global Perspectives™ to obtain confirmation of diagnosis from patients when recruiting for clinical studies that will be published in a scientific journal. This is an excellent way of ensuring that patients are eligible for the survey and that all resulting data will be valid. Exactly how we do this depends on the patient group, but it can be done in a number of ways:

  • Asking patients to take a validation of diagnosis note to their nurse or physician so that it can be signed by then
  • Recruiting via physicians who also agree to validate the diagnosis of their referred patients (with patient consent)
  • Asking patients to take a photo of their medication
  • Any other proof of diagnosis such as Doctor visit summary printouts or a screenshot of their healthcare patient portal

Social media is just one of the recruitment strategies that Global Perspectives™ use to recruit patients around the world. We are here to help our clients decide whether to use social media recruitment for any particular project, and if so, the best way of reaching and validating those patients. Please contact Joe Waby for more information

Global Patients Supporters with German/French

We are looking for a Patient Supporter to work with our Global Patients network from our office in Oviedo.

We are looking for candidates with:

  • Native or near native competency in German and/or French.
  • A very high level of English and experience living or studying in an English-speaking country. Most of the work at Global Perspectives is done in English
  • A desire to talk to patients around the world to help them take part in scientific studies both via the telephone, email and social media
  • An interest in healthcare and the development of medicines to improve the lives of patients
  • Excellent communication and organization skills and ability to work in a team
  • Curious with a great interest in learning
  • Good IT and MS Office skills

This position is perfect for someone who enjoys speaking to a wide variety of people around the world.

Ideally the candidate will have a University degree and experience of talking to members of the public in a customer facing role. The role offers an excellent career path and opportunities to develop skills in recruitment, community management, moderation and project management.

This is a great opportunity to work for an innovative, dynamic and international facing company as part of a supportive team that is experiencing tremendous growth.

We offer an initial contract of 6 months. After 6 months, if everything has gone well, then we offer a permanent contract. Please email ana@global-perspectives.eu if you are interested in this position.

Trainee Project Manager

At Global Perspectives, we invite patients to take part in scientific studies that aim to improve their treatments and quality of life.

We are looking for:

  • Recent University graduates with very good average grades (at least an 8)
  • A very high level of English and experience living or studying in an English speaking country
  • Excellent communication skills
  • Curious with a great interest in learning
  • Motivation for managing international projects around the world from our office in Oviedo and form part of a talented team
  • Good IT and MS Office skills

Project Managers love giving exceptional client service and are able to find and implement solutions to communicate with hard-to-reach patient groups around the world.

This position is perfect for someone who would like to learn and progress in their career within an innovative, dynamic and international team. Global Perspectives is unique to Asturias and growing quickly every year!

Ideally the candidate would have a degree in economics, marketing or business with some knowledge of market research, but more important is an interest in business and the healthcare sector, an insatiable curiosity and the desire to find and implement solutions via critical thinking.

We offer an initial contract of 6 months. If everything has gone well after 6 months then we offer a permanent contract, a clear but flexible career path and one of the best compensation schemes in the country. Starting salary for trainees is EUR18,000 per year with salaries of up to EUR35,000 for Senior Project Managers who have been with us five years. On top of this, we offer a generous bonus scheme.

For more information, please take a look at the careers section of our website and contact Ana to explain why you find the Project Manager position exciting.

Global Patients Supporters

We are looking for a Patient Supporter to work with our Global Patients network from our office in Oviedo.

We are looking for candidates with:

  • A very high level of English and experience living or studying in an English-speaking country. Most of the work at Global Perspectives is done in English
  • A desire to talk to patients around the world to help them take part in scientific studies both via the telephone, email and social media
  • An interest in healthcare and the development of medicines to improve the lives of patients
  • Excellent communication and organization skills and ability to work in a team
  • Curious with a great interest in learning
  • Good IT and MS Office skills

This position is perfect for someone who enjoys speaking to a wide variety of people around the world, especially with people in the US, UK and Spain.

Ideally the candidate will have a University degree and experience of talking to members of the public in a customer facing role. The role offers an excellent career path and opportunities to develop skills in recruitment, community management, moderation and project management.

This is a great opportunity to work for an innovative, dynamic and international facing company as part of a supportive team that is experiencing tremendous growth.

We offer an initial contract of 6 months. After 6 months, if everything has gone well, then we offer a permanent contract. Please email ana@global-perspectives.eu if you are interested in this position.

Global Patients™

Global Perspectives has a new way of connecting patients with clinical studies.

Global Patients uses patient-facing communication and social media tools to find and validate patients that match the criteria for our clinical studies, and then engage them to take part in future studies.

Visit our Global Patients website and Facebook page and take a look around!

If you have any questions about Global Patients then please contact one of our Patient Supporters.

 

An introduction to Global Perspectives

At Global Perspectives, Project Managers (PMs) have the fantastic opportunity of working for the best patient communication and project management team in the world from right here in Oviedo.

As a PM, the individual would become experienced in patient communication techniques through the management of international projects involving many different players throughout the world. By offering an unmatched client service, great PMs are essential for growing accounts and their career development is tailored to match their contribution to the business.

Global Perspectives provide all training in-house. We are looking for talented, enthusiastic and open-minded individuals with a record of high achievement and an insatiable curiosity to join our graduate PM programme. An interest in business and healthcare is also essential although experience in these fields is not necessary.

Below, you can find a short description of the Global Perspectives business model

THE NETWORKED INDIVIDUAL

Founded 10 years ago, initially Global Perspectives was a virtual network of three professionals working in different countries (UK, Spain and Belgium). We wanted to be able to serve an international client base without having to continue living in London. With the proliferation of high-speed internet, this was the perfect moment to work in such a way as it became possible to collaborate as a team across country borders.

By 2011, we had created a network of International Local Experts who advise Global Perspectives on the feasibility of each project, and then help find and communicate with patients. This network has grown and allows us to run projects in over 50 countries around the world.

“Only by understanding the capabilities of our Local Experts can we design communication strategies that meet the needs of our clients” KJETILL HOWARD, KEY ACCOUNT DIRECTOR”

CREATING A USP

By 2011, we realised that by combining our Project Management skills with our network of Local Experts, we can do things that traditional healthcare agencies cannot do.

International network working to the same high standards. By bringing in Local Experts as and when needed, we have access to a tremendous amount of flexible resource. We created a “Local expert validation procedure” where Local Experts are trained on the quality standards that we expect of a Global Perspectives Team Member. We structure the team for each project so that Local Experts have enough space to be creative and solve problems, but must work to a set of Standard Operating Procedures that guarantees compliance with the project specification.

Being successful at projects that other companies would turn down. The problem-solving skills of our PMs and the flexibility of our network means we can take on projects that our competitors would turn down. Not only can we commit to these projects, but we can commit to being successful. 99% of projects are successfully completed. We do this by using different resources at different moments within the project, so the GP Project Team shifts and morphs depending on which strategy is being successful right now i.e. agile and iterative learning. We design strategies for future projects by learning from past experiences of what has been successful and why. While our projects start off with a patient communication strategy, this strategy may contain a Plan A, Plan B and Plan C which change in priority as we learn over time.

Unmatched client service. Global Perspectives PMs are the day-to-day point of contact with the client and are responsible for the success of the projects. Our PMs are fantastic communicators and are able to access and analyse information quickly. This enables:

  • An unparalleled client-PM relationship. The PM listens to the needs of the client and comes up with the best recruitment strategy. Feedback from Local Experts helps the PM take decisions to enable the success of the project.
  • Feeedback defines our every move. We always look to engage conversations with clients and Local Experts. Only through feedback can we continue to find solutions for our projects and continue to provide fantastic customer service.

BEING SUCCESSFUL

The sector which has been the best fit for our USPs is healthcare research where our clients want to communicate with rare and difficult to reach patients, Healthcare Professionals or Payers. We tailor the patient recruitment methodology to each individual study using our network of Local Experts. The best recruitment strategy maximises feasibility while keeping costs down. Our strategies use the following recruitment techniques:

  • Our Global Patients
  • Online panels
  • Clinician referrals
  • Patient Associations
  • Social Media advertising and targeting
  • Recruiter proprietary databases
  • Traditional advertising

Our Local Expert network also provide supplementary services that are often essential to the success of the study:

  • Moderators and Interviewers
  • Translators
  • Online survey scripters and data processors
  • Interviewing facilities

Here is an example of the type of project where we are very successful.

“Project Managers need to ensure the success of each project. It is exciting to think we have the power to do that from our seat in the office. At the beginning you might feel lost but there will be always somebody willing to help, and you will learn incredibly fast!” SONIA LOPEZ, PROJECT MANAGER

FROM START UP TO SCALE UP

As we grew, we decide to open an office in Oviedo to allow us to have greater Project Management capabilities. The Oviedo, Aviles and Gijon area has many talented young people who often have to leave Asturias for the chance to work in international business. We want to persuade these talented individuals that they can have a great career from here in Oviedo and we also want to offer a way for experienced professionals to return to Asturias.

We currently have 10 PMs in our Oviedo office. For them, the journey has been challenging but very rewarding in terms of accomplishments, acquired skills, and career progression. New PMs follow a comprehensive induction where the goal is to transfer the knowledge and harness the skills that will allow them to become a great PM. The rate of learning must be relatively fast so that the PM can manage projects somewhat independently after the six month formation period, but it must be supportive while the PM works out how to do business and builds up their confidence.

“One of the things I really enjoy about working at Global Perspectives is the fact that you deal with people all around the world. You can talk to Japan in the morning, deal with Germany at lunch and have a meeting with Argentina late in the evening” PAULA GONZALEZ, PROJECT MANAGER

WHAT THE FUTURE WILL LOOK LIKE

Below is an illustration of our revenue growth over the past 10 years as we have established our client base:

Right now, our focus is on serving the clinical healthcare market, although in the mid-term we would be well placed to enter new markets. Our biggest advantage is our ability to align, train and bring together varied resource around the world quickly, efficiently and all working to the same quality standards. The PM role will remain critical for coordinating resource, communicating to clients and solving problems before they arise by rearranging resource in real time.

Global Perspectives is well placed to thrive during the so-called third industrial revolution. We have no sunk-assets which we need to continue to squeeze revenue out of, and we bring in flexible resource as and when it is needed. Allied to this, is our increasing use of semi-automated tools in the areas of supplier selection, proposal generation and invoicing and accounting. We have big plans to expand the use of software across our Operations over the next few years.

We really hope that Global Perspectives sounds like an interesting place to work. Feel free to email Ana, our HR Manager any time at ana@global-perspectives.eu. We will be very happy to talk and provide any further information.

 

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