Career opportunities

At Global Perspectives, we are an enthusiastic team of professionals who are committed to providing the best recruitment and interviewing experience to our clients and market research respondents around the world.

If you would like to be part of an ambitious, fast growing company within a dynamic, supportive and rewarding environment then please get in touch. You can see our open positions on the links below.

Trainee Market Research Project Manager

Market Research Manager

Community Manager

 

 

 

Global Perspectives™: Supporting CROs via patient, HCP and payer recruitment

At Global Perspectives™, we specialize in supporting Contract Research Organizations. Over the past few years, our CRO client base has grown tremendously.

Global Perspectives™ are the experts at patient, HCP and payer recruitment for market research and pre/post clinical trial interview purposes.

Patient, HCP and payer recruitment is essential for the success of many patient outcomes, health economics and market access projects. We focus on maximizing the feasibility of audiences in the most cost efficient manner. In this way, we can recruit hard-to-reach patients, HCPs or payers for elicitation, cognitive debriefing, and other qualitative interviews. By combining and choosing from an array of recruitment methodologies, we can also obtain large samples for quantitative surveys.

Global Perspectives™ work in over 50 countries every year by combining a central PM Team with Local Experts in each country. Our SOPs ensure that Local Experts all work to the same high standards of quality.

While our core expertise is in the recruitment of patients, HCPs and payers, our complementary services ensure we provide the maximum value to our CRO clients:

  • Confirmation of diagnosis. For patient recruitment, we have a number of different validation levels, the maximum of which is confirmation of diagnosis by obtaining a signed Dr’s note confirming the patient’s diagnosis. In this way, the study authors can be assured of the validity of the respondents
  • Submission for ethics approvals is often essential if the study will later be published in a scientific journal
  • Moderation and survey scripts. We have a network of experienced healthcare moderators around the world and have an expert team of survey scripters that script and host online surveys according to the latest data protection standards
  • Our team of translators translate survey materials and provide English transcripts of qualitative interviews

Please get in touch if you would like to discuss how Global Perspectives™ can help you. We would love to hear from you!

Global Perspectives – an introduction for prospective Project Managers

At Global Perspectives, Project Managers (PMs) have the fantastic opportunity of working for the best patient recruitment and project management team in the world from right here in Asturias. As a PM, the individual would become experienced in patient recruitment techniques through the management of international projects involving many different players throughout the world. By offering an unmatched client service, great PMs are essential for growing accounts and their career development is tailored to match their contribution to the business.

Global Perspectives provide all training in-house. We are looking for talented, enthusiastic and open-minded individuals with a record of high achievement and an insatiable curiosity to join our Trainee PM programme. An interest in business and healthcare is also essential although experience in these fields is not necessary.

Below, you can find a short description of the Global Perspectives business model and the PM role. Hopefully this will give you a good idea about whether this position sounds exciting to you.

THE NETWORKED INDIVIDUAL

For the first few years, Global Perspectives was a virtual network of three professionals working in different countries (UK, Spain and Belgium). We wanted to be able to serve an international client base without having to continue living in London. With the proliferation of high-speed internet in 2007, this was the perfect moment to work in such a way as it became possible to collaborate as a team and grow a network across country borders.

By 2011, we had created a network of International Local Experts who advise Global Perspectives on the feasibility of each project, and then undertake the tasks of patient recruitment and interviewing. This network has grown and developed and allows us to run projects in over 50 countries around the world every year.

“Only by understanding the capabilities of our Local Experts can we design recruitment strategies that meet the needs of our clients” KJETILL HOWARD, KEY ACCOUNT DIRECTOR”

CREATING A USP

By 2011, we started to realise that combining our Project Management abilities with our network of Local Experts allows us to do things that large international market research agencies and smaller local agencies could not. We had found a niche where our competitors find it difficult to compete.

International network working to the same high standards. By bringing in Local Experts as and when needed, we have access to a tremendous amount of flexible resource. We created a “Local expert validation procedure” where Local Experts are trained on the quality standards that we expect of a Global Perspectives Team Member. We structure the team for each project so that Local Experts have enough space to be creative and solve problems, but must work to a set of Standard Operating Procedures that guarantees compliance with the project specification.

Being successful at projects that other companies would turn down. The problem-solving skills of our PMs and the flexibility of our network means we can take on projects that our competitors would turn down. Not only can we commit to these projects, but we can commit to being successful. 99% of projects that we start are successfully completed. We do this by using different resources at different moments within the project, so the GP Project Team shifts and morphs depending on which strategy is being successful right now i.e. agile and iterative learning. We design strategies for future projects by learning from past experiences of what has been successful and why. While our projects start off with a patient recruitment strategy, this strategy may contain a Plan A, Plan B and Plan C which then change in priority as we learn over time.

Unmatched client service. Global Perspectives PMs are the day-to-day point of contact with the client and are responsible for the success of the projects. Our PMs are fantastic communicators and are able to access and analyse information quickly. This enables:

  • An unparalleled client-PM relationship. The PM listens to the needs of the client and comes up with the best recruitment strategy. Feedback from Local Experts helps the PM take decisions to enable the success of the project.
  • PMs must be very responsive. Our rule at Global Perspectives is to handle all communication within 1 hour of receiving it (during office hours). As we work with clients and Local Experts all over the world, at critical moments during the project, the PM may need to handle communication outside of office hours. Training and support is given to PMs to ensure that the impact of communication outside office hours is minimal to the individual.
  • Feeedback defines our every move. We always look to engage conversations with clients and Local Experts. Only through feedback can we continue to find solutions for our projects and continue to provide fantastic customer service.

There are three types of projects that make perfect use of our USPs:

  • Large international projects that need to bring together an ad-hoc team of professionals.
  • Projects that take place in countries that do not have a large patient recruitment offering.
  • Projects that need to use many different channels to do something difficult.

BEING SUCCESSFUL

The sector which has been the best fit for our USPs is healthcare research where our clients want to recruit rare and difficult to reach patients, HealthCare Professionals or Payers. We tailor the patient recruitment methodology to each individual study using our network of Local Experts. The best recruitment strategy maximises feasibility while keeping costs down. Our strategies use the following recruitment techniques:

  • Online panels
  • Clinician referrals
  • Patient Associations
  • Social Media advertising and targeting
  • Recruiter proprietary databases
  • Traditional advertising

Our Local Expert network also provide supplementary services that are often essential to the success of the study:

  • Moderators and Interviewers
  • Translators
  • Online survey scripters and data processors
  • Interviewing facilities

Here is an example of the type of project where we are very successful.

“Project Managers need to ensure the success of each project. It is exciting to think we have the power to do that from our seat in the office. At the beginning you might feel lost but there will be always somebody willing to help, and you will learn incredibly fast!” SONIA LOPEZ, PROJECT MANAGER

FROM START UP TO SCALE UP

As we grew, we decide to open an office in Oviedo to allow us to have greater Project Management capabilities. Although Oviedo does not have a tradition of patient research or consulting, it is able to offer a great supply of talented young people who often have to leave Asturias for the chance to work in international business. Our plan was to capture these individuals before they left Asturias or offer a way for experienced professionals to return to Asturias.

We currently have 10 PMs in our Oviedo office. For them, the journey has been challenging but very rewarding in terms of accomplishments, acquired skills, and career progression. New PMs follow an intense induction process where the goal is to transfer the knowledge and harness the skills that will allow them to become a PM. The rate of learning must be relatively fast so that the PM can manage projects somewhat independently after the six month formation period, but it must be supportive while the PM works out how to do business and builds up their confidence.

“One of the things I really enjoy about working at Global Perspectives is the fact that you deal with people all around the world. You can talk to Japan in the morning, deal with Germany at lunch and have a meeting with Argentina late in the evening” PAULA GONZALEZ, PROJECT MANAGER

WHAT THE FUTURE WILL LOOK LIKE

Below is an illustration of our revenue growth over the past 9 years as we have established our client base. We have seen big growth in the past three years.

Revenue2

In the mid-term, our business model is well placed to help us enter new market sectors. Our biggest advantage is our ability to align, train and bring together varied resource around the world quickly, efficiently and all working to the same quality standards. The PM role will remain critical for coordinating resource, communicating to clients and solving problems before they arise by rearranging resource in real time.

Global Perspectives is also well placed to thrive during the so-called third industrial revolution. We have no sunk-assets which we need to continue to squeeze revenue out of, and we bring in flexible resource as and when it is needed. Allied to this, is our increasing use of semi-automated tools in the areas of supplier selection, proposal generation and invoicing and accounting.

PEOPLE WE WANT TO HIRE

Over the past few years, it has been a pleasure to see our first recruits grow into outstanding Project Managers who are valued and trusted by our clients all around the world. It is incredible how they have matured and grown.

From our experience, we have seen that the following types of people do really well in the Project Management position:

  • Excited about international business. Talking to and getting to know people all over the world
  • Self-confident. Not scared of new situations but like to prepare for them as much as possible
  • Enjoy learning by looking at the information you currently have, and then identifying who to ask to get more information
  • Want to progress their career according to their own individual progress and their contribution to the wider team
  • Enjoys responsibility
  • Trusts and believes in the ability of other people, and trusts in their own ability to get the best out of other people
  • An excellent critical thinker who is happy to form an opinion based on identifiable information to help take a decision
  • Speaks excellent English. This is the language we speak in the office and to our clients and suppliers 90% of the time

In return, a Project Manager at Global Perspectives can expect to work in a dynamic and learning-enabled environment, receive a very competitive salary and progress at a fast pace. We have a tailored performance review scheme where PMs can set them own objectives and request to work in areas that interest them. Part of the performance review is to ensure that individual, team and business goals align.

We really hope that Global Perspectives sounds like an interesting place to work. Feel free to email Ana, our HR Manager any time at ana@global-perspectives.eu. We will be very happy to talk and provide any further information.

 

Community Manager

We are looking for a recent graduate to become our Community Manager at Global Perspectives™ for our international market research projects.

The role will involve working with our Project Management Teams in our Oviedo office to identify and contact sources of patients around the world. The Community Manager will draw up a communication plan for each project and contact patients and patient support organizations initially via social media and email, and subsequently over the telephone in order to secure their participation in the market research study.

The Community Manager will also have responsibility for the Global Perspectives™ Facebook page and patient facing website.

A fluent level of English is required for this role as you will be talking to patients, patient support associations and clients from all around the world in English every day.

We offer an initial 6 month internship position. If all goes well, we will turn this into a permanent position.

Please send your CV and covering letter to ana@global-perspectives.eu to be considered for this position.

Trainee Market Research Project Manager

Global Perspectives is an international company that specializes in finding patients and physicians to take part in clinical and market research studies. We are looking for:

  • Recent University graduates with very good average grades (at least an 8)
  • A very high level of English and experience living or studying in an English speaking country. Most of the work at Global Perspectives is done in English
  • Excellent communication skills and ability to work in a team
  • Curious with a great interest in learning
  • Motivation for managing international projects around the world from our office in Oviedo and form part of a talented team
  • Good IT and MS Office skills

This position is perfect for someone who would like to learn and progress in their career within an international environment without having to leave Asturias.

  • Project Managers love giving an exceptional client service and are able to find and implement solutions
  • They want to progress in their professional career and the way they do business

Ideally the candidate would have a degree in economics, marketing or business with some knowledge of market research, but more important is an interest in business and the healthcare sector, and an insatiable curiosity.

This is a great opportunity for someone who wants to go for it!

We offer an initial contract of 6 months. After 6 months, if everything has gone well, then we offer a permanent contract.

Please send your CV and covering letter to ana@global-perspectives.eu to be considered for this position.

 

 

 

Global Perspectives and Healthcare Market Research Studies

Global Perspectives is the best in the world at recruiting large numbers of hard-to-reach patients. This is why we are the recruiter of choice for clinical studies among our CRO clients. The resource and knowledge we have built in this sector also serve well for traditional healthcare market research studies

There are many different ways where we can help market research companies and marketing departments to recruit and interview patients and Healthcare Professionals around the world:

  • We can manage large international projects using our Local Experts to recruit and interview respondents in each country. Our Local Expert network is unrivalled, so you can be assured of great feasibility and quality no matter which country is included in the study.
  • We can manage a project only in those countries that you cannot cover with your own internal resources. Our Project Managers will ensure that Local Experts will produce quality output to the same high standards as you would do internally.
  • We can top-up for projects that are currently struggling to reach their targets. This is a great way to get to know the capabilities of Global Perspectives. As our feasibility is greater than anyone else we know, we are almost certain to be able to help you out.
  • We can provide ad-hoc resource as and when you need it. From recruiters, moderators, translators and online survey scripters, we are happy to add high quality resource to your project on an as-needed basis.

Please contact Sonia López for more information. You can see our list of market research case studies for examples of the types of projects we currently work on for market research clients.

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