Global Perspectives – an introduction for prospective Project Managers

At Global Perspectives, Project Managers (PMs) have the fantastic opportunity of working for the best international healthcare consultancies from the comfort of Asturias. As a PM, the individual would become experienced in market research techniques through the management of international projects involving many different players throughout the world. By offering an unmatched client service, great PMs are essential for growing accounts and their career development is tailored to match their contribution to the business.

Global Perspectives provide all training in-house to cover market research and project management techniques. We are looking for talented, enthusiastic and open-minded individuals with a record of high achievement and an insatiable curiosity to join our trainee Market Research PM programme. An interested in business and market research is also essential although experience in these fields is not necessary.

Below, you can find a short description of the Global Perspectives business model and the PM role. Hopefully this will give you a good idea about whether this position sounds exciting to you.

THE NETWORKED INDIVIDUAL

For the first few years, Global Perspectives was a virtual network of three market research professionals in three different countries (UK, Spain and Belgium). The one thing we all shared is that we wanted to be able to serve an international client base without having to continue living in London. With the proliferation of high-speed internet in 2007, this was the perfect moment to work in such a way as it became possible to collaborate as a team and grow a network across country borders.

By 2011, we had created a network of International Local Experts who advise Global Perspectives on the feasibility of each project, and then undertake the market research tasks such as recruiting and interviewing patients. This network has grown and developed and allows us to run projects in over 50 countries around the world every year.

“Only by understanding the capabilities of our Local Experts can we design recruitment strategies that meet the needs of our clients” KJETILL HOWARD, KEY ACCOUNT DIRECTOR”

CREATING A USP

BY 2011, we had started to realise that combining our Project Management abilities with our network of Local Experts allowed us to do things that large international market research agencies and smaller local agencies could not. We had found a niche where our competitors find it difficult compete.

International network working to the same high standards. By bringing in Local Experts as and when needed, we have access to a tremendous amount of flexible resource. We created a “Local expert validation procedure” where Local Experts are trained on the quality standards that we expect of a Global Perspectives Team Member. We structure the team for individual projects so that Local Experts have enough space to be creative and solve problems, but must communicate and work to a set of Standard Operating Procedures that guarantees compliance with the project specification and regular communication with the Global Perspectives PM.

Being successful at projects that other market research companies would turn down. The problem-solving skills of our PMs and the flexibility of our network means we can take on projects that many of our competitors would turn down. Not only can we commit to these projects, but we can commit to being successful on these projects. 99% of projects that we start are successfully completed. We do this by collaborating our different resource at different moments within each project, so the GP Project Team shifts and morphs within individual projects depending on which strategy is being successful right now. Therefore, we make use of agile and iterative learning within a project. We design strategies for future projects by learning from past experiences of what has been successful and why. While our projects start off with a patient recruitment strategy, this strategy may contain a Plan A, Plan B and Plan C which then change in priority as we learn over time.

Unmatched client service. Global Perspectives PMs are the day to day point of contact with the client and are responsible for the success of the projects. Our PMs are fantastic communicators and able to access and analyse information quickly and effectively. This enables:

  • An unparalleled client-PM relationship. The Global Perspectives PM listens to the needs of the client and the comes up with the best recruitment strategy. Feedback from Local Experts and measurable project process helps the PM take decisions to enable the success of the project.
  • PMs must be very responsive. Our rule at Global Perspectives is to handle all communication within 1 hour of receiving it (during office hours). As we work with clients and Local Experts all over the world, at critical moments during the project, the PM may need to handle communication outside of office hours. Training and support is given to PMs internally to ensure that impact of communication outside office hours is minimal to the individual.
  • Feeedback defines our every move. We always look to engage conversations with clients and Local Experts. Only through feedback can we continue to find solutions for our projects and continue to provide fantastic customer service

There are three types of projects that make perfect use of our USPs:

  • Large international projects that need to bring together an ad-hoc team of market research professionals
  • Projects that take place in countries that do not have a large market research offering
  • Projects that need to use many different channels to do something difficult

BEING SUCCESSFUL

The sector which has been the best fit for our USPs is healthcare market research where our clients want to recruit often large numbers of rare and difficult to reach patients, Healthcare Professionals or Payers. Global Perspectives use their network of Local Experts and the ability of the PM to tailor the patient recruitment methodology to each individual study. The strategy will normally use a combination of the following recruitment techniques. The key is to use the most efficient strategy in order to maximise feasibility and keep costs down.

  • Online panels
  • Clinician referrals
  • Patient Associations
  • Social Media advertising and targeting
  • Recruiter proprietary databases
  • Traditional advertising

We also use our Local Expert network to provide supplementary services that are often essential to the success of the market research study:

  • Moderators and Interviewers
  • Translators
  • Online survey scripters and data processors
  • Interviewing facilities

Here is an example of the type of project where we are very successful.

“Project Managers need to ensure the success of each project. It is exciting to think we have the power to do that from our seat in the office. At the beginning you might feel lost but there will be always somebody willing to help, and you will learn incredibly fast!” SONIA LOPEZ, PROJECT MANAGER

FROM START UP TO SCALE UP

As we grew, we decide to open an office in Oviedo to allow us to have greater Project Management capabilities. Although Oviedo does not have a tradition of market research, it is able to offer a great supply of talented young people who often have to leave Asturias for the chance to work in international business. Our plan was to capture these individuals before they left Asturias or offer a way for experienced professionals to return to Asturias.

We currently have seven PMs in our Oviedo office. For them, the journey has been challenging but very rewarding in terms of accomplishments, acquired skills, and career progression and financial reward. New PMs follow an intense induction process where the goal is to transfer the knowledge and harness the skills that will allow them to become a PM. The current induction process transfers responsibilities to each individual trainee in a tailored way for that individual. The rate of learning must be relatively fast so that the PM can manage projects somewhat independently after the six month formation period, but it must be supportive while the PM works out how to do business and builds up their confidence.

“One of the things I really enjoy about working at Global Perspectives is the fact that you deal with people all around the world. You can talk to Japan in the morning, deal with Germany at lunch and have a meeting with Argentina late in the evening” PAULA GONZALEZ, PROJECT MANAGER

WHAT THE FUTURE WILL LOOK LIKE (WHY OUR BUSINESS MODEL WORKS)

Currently, Global Perspectives is targeting a small part of the market research market. Around 80% of our clients are CROs as they are in most need of requiring hard-to-reach patients, HCPs or payers to take part in market research studies. Global Perspectives are a perfect match for the needs of CROs and we have developed a range of support services over the years to further meet their needs.

A much bigger market is that of the actual market research sector who need to boost their capabilities in certain geographies or among certain audiences. This currently makes up around 20% of our clients but is a much bigger opportunity. This is a more price sensitive market. We have recently developed some organisational efficiencies that reduce our costs by around 20% that will situate us into a very competitive price bracket in this sector. The next challenge is to further increase our Project Management capabilities so we can start to market our capabilities.

Below is an illustration of our revenue growth over the past 9 years as we have established our CRO client base. We have seen big growth in the past three years.

Revenue

In the mid-term, our business model is well placed to help us enter new market sectors. We could look beyond healthcare market research and indeed even beyond market research. Our biggest advantage is our ability to align, train and bring together varied resource around the world quickly, efficiently and all working to the same quality standards. The PM role will remain critical for coordinating resource, communicating to clients and solving problems before they arise by rearranging resource in real time.

Global Perspectives is also well placed to thrive during the so-called third industrial revolution. We have no sunk-assets which we need to continue to squeeze revenue out of, and we bring in flexible resource as and when it is needed. Allied to this, is our increasing use of semi-automated tools in the areas of supplier selection, proposal generation and invoicing and accounting.

PEOPLE WE WANT TO HIRE

Over the past few years, it has been a pleasure to see our first recruits grow into outstanding market research Project Managers who are valued and trusted by our clients all around the world. It is incredible how they have matured and grown.

“Being a project manager is interesting because every day and every project is different, so you are constantly learning new things.” SARA SABINO, TRAINEE PROJECT MANAGER

From our experience, we have seen that the following types of people do really well in the Project Management position:

  • Excited about international business. Talking to and getting to know people all over the world
  • Self-confident. Not scared of new situations but like to prepare for them as much as possible
  • Enjoy learning by looking at the information you currently have, and then identifying who to ask to get more information
  • Want to progress their career according to their own individual progress and their contribution to the wider team
  • Does not worry about being accountable for their actions or their work being measured and questioned
  • Enjoys responsibility and does not shun responsibility
  • Trusts and believes in the ability of other people, and trusts in their own ability to get the best out of other people
  • An excellent critical thinker who is happy to form an opinion based on identifiable information to help take a decision
  • Speaks excellent English. This is the language we speak in the office and to our clients and suppliers 90% of the time

In return, a Project Manager at Global Perspectives can expect to work in a dynamic and learning-enabled environment, receive a very competitive salary and progress at a fast pace. We have a tailored performance review scheme where PMs can set them own objectives and request to work in areas that interest them. Part of the performance review is to ensure that individual, team and business goals align.

We really hope that Global Perspectives sounds like an interesting place to work. Feel free to email me at any time at joe@global-perspectives. I will be very happy to talk and provide any further information.

 

Global Perspectives™: Obtaining Ethical Approvals Across Europe for Outcomes Research

Over the past 12 months at Global Perspectives, we have obtained a lot of knowledge and experience regarding ethical approvals for market research studies in Europe.

Many of our healthcare clients obtain US IRB approval for their Patient Outcomes and other market research projects. However, they are less certain on what approval is needed around Europe.

Each country in Europe has different rules and regulations regarding when ethical and regulatory approval is needed. From our experience, we can summarise the following:

  • In general, ethical approval in Europe is not needed if it is a market research study and recruitment will not be taking place at clinical sites
  • However, ethical approval may be desired if the research will be subsequently published in a scientific journal
  • Obtaining FEKI approval in Germany is a good option as this is fairly quick and straight forward and recognised in many countries across Europe
  • Other countries such as France may simply require the project to be registered with the relevant regulatory body

For further information on how Global Perspectives can help you obtain Ethical approvals for your healthcare market research studies, please contact Joe Waby at joe@global-perspectives.eu

Trainee Market Research Project Manager

Global Perspectives, an international market research company for the pharmaceutical sector is looking for

  • Recent university graduates with the best average grades (at least an 8 in Spain)
  • With an excellent level of English and who have lived or studied in an English-speaking country. All the work in the office takes place in English
  • Love learning and find learning easy
  • Motivation to manage international projects around the whole world from our office in Oviedo and work in our unique, talented team
  • Good level of IT and MS Office

This position would be perfect for someone who wants to learn and gain experience within an international environment without having to leave Asturias

  • Desire to give exceptional client service through the ability to find solutions
  • Wants to progress their professional career while improving our way of doing business

Ideally, the candidate would have a degree in Economics, Marketing or Business Management with knowledge about Market Research, although much more important is their interest in business and the pharmaceutical sector, and an insatiable curiosity.

We offer an initial contract of 6 months. After 6 months, we will offer a permanent contract to the best candidates.

 

Global Perspectives™: A short guide to recruiting payers across Europe

Over the past 12 months, we have seen an increased demand from our clients for recruiting and interviewing payers across Europe.

Now that we have completed a numbers of healthcare payer projects, we wanted to share a little of what we have learned:

  • Payers tend to work for drug advisory boards and purchasing committees either at national or regional administrative level, at medical insurers or at local hospitals or clinics
  • Identifying exactly who is a payer and whether you will want to speak to them depends on the regulatory healthcare environment in each country. For example, most of the hospitals in Germany are part of bigger hospital groups where drug purchasing is centrally regulated. In Austria, the Medical Insurer Drug Advisory committees are very policy-relevant at national level.
  • Recruiters must have a good knowledge of the national, regional and local drug purchase decision making process in each country in order to decide who we can target for the study recruitment, and how many participants we could possibly achieve. Determining the recruitment strategy based on previous experiences is specially key for the success of this type of projects.
  • The responsibilities of payers varies according to each country. For example, payers in Spain tend to be associated with each autonomous region. Payers in France can be national or local in scope, but national payers belong to the public administration and are usually not open to being interviewed

We have successfully recruited and interviewed payers in 12 European countries in the past 12 months. We are therefore able to give you advice about your payer project during the planning process.

As we learn more at Global Perspectives™, we will update you. We are currently exploring the payer environment in countries outside Europe such as Russia, Egypt and Thailand.

Please contact Alba Pertierra for more information.

 

Global Perspectives™: Recruitment and validation of patients via social media for market research studies

Social media is a great way to find potential patients for your healthcare market research study, but in order to produce reliable data, patients must first be validated.

Social media is becoming an increasingly fruitful way to recruit patients for market research studies. Social media gives us a fantastic opportunity to communicate directly with large numbers of patients through their smartphones which they carry around with them every day.

At Global Perspectives™ we recognise the importance of process and validation during the social media recruitment process. This enables us to minimize risk and ensure that patients are who we think they are.

Global Perspectives™ are here to help you recruit patients via social media quickly, accurately and reliably.

Recruitment methods and process

Patients of all kinds, including hard-to-reach patients often use social media to help find information and support for their disease or condition. This allows us to target and find patients for market research surveys in a number of different ways.

Via patient association social media pages

Global Perspectives™ have agreements with many patient associations around the world. Patient associations will post information about the project on their social media pages (usually Facebook and sometimes on their own website community pages). Patients will be prompted in the advert to contact either the recruiter or the patient association to register their interest in the study. The recruiter will then call the patient to go through the screening process.

Via social media targeted advertising

Global Perspectives™ have the ability to target patients via Facebook adverts that appear on the patients’ Facebook homepage. The advert appears on the page of those people who have been searching or talking about a certain disease recently. For example, in a recent project, we recruited 10 Hodgkin Lymphoma patients in the UK by advertising on the Facebook pages of people who had searching in Google for Hodgkin Lymphoma or who have liked pages about Hodgkin Lymphoma on Facebook. We can also select patients according to their geography.

Validation of patients

Whichever way we find patients, it is essential to be able to validate patients to ensure that they are who they say they are.

Recruiter validation

All patients who show an interest in the project via social media are screened by an experienced professional healthcare recruiter. This gives a chance for the recruiter to discuss the project with the respondent. We also recommend that the recruiter goes through the screening questions with the respondents so we can ensure that the respondent meets the eligibility criteria. This holds true even when recruiting for online surveys.

Closed survey links

We do not recommend posting open online survey links on social media. This can be seen as an invitation for fraudulent behaviour, not by the patients, but by other members of the social media platform who are attracted by the survey incentives. Using an open survey link means that anyone in the world can complete the survey and any resulting data cannot be trusted. We recommend using social media to find patients, but then sending a unique survey link to validated patients via email.

Disguised screeners

Whatever way we validate patients, we must ensure that respondents cannot guide the eligibility criteria in the screening questions. If a wide range of potential respondents are invited to complete the screening section then it is important that the screener is disguised to ensure that a respondent cannot guess what options they need to pick in order to become eligible for the survey. If we cannot disguise the official screener then sometimes we will use a pre-screener as part of the social media selection process.

Confirmation of diagnosis

Increasingly, clients are asking Global Perspectives™ to obtain confirmation of diagnosis from patients when recruiting them for market research studies that later will be published in a scientific journal. This is an excellent way of ensuring that patients are eligible for the survey and that all resulting data will be valid. Exactly how we do this depends on the patient group, but it can be done in a number of ways:

  • Asking patients to take a validation of diagnosis note to their nurse or physician so that it can be signed by then
  • Recruiting via physicians who also agree to validate the diagnosis of their referred patients (with patient consent)
  • Asking patients to take a photo of their medication
  • Any other proof of diagnosis such as Doctor visit summary printouts or a screenshot of their healthcare patient portal

Semi-automated validation

At Global Perspectives™, we are working on a semi-automated validation process for when recruiting patients via social media. This process may be similar to that used by online panel companies to validate their panel members and may use tools such as “respondent profile checks” by comparing a respondent’s social media profile to a profile questionnaire. We expect to have more details about this later in the year.

Social media is just one of the recruitment strategies that Global Perspectives™ use to recruit patients around the world. We are here to help our clients decide whether to use social media recruitment for any particular project, and if so, the best way of reaching and validating those patients. Please contact Joe Waby for more information.

SOPs at Global Perspectives

Over the past few years, we have made SOPs a priority here at Global Perspectives.

We have seen how Standard Operating Procedures and Study Protocols form an integral part of our healthcare clients´projects, and as the global patient and HCP recruitment expert, our procedures must be aligned to our clients´expectations.

As we have grown at Global Perspectives, we have also seen a need to be able to communicate and formalize our high quality standards to our growing team of Project Managers and Local Experts, to ensure that our research is always high quality, no matter who is involved in the project across the world.

For that reason, an SOP plan is implemented for each and every project managed at Global Perspectives:

  • The Global Perspectives Master SOPs are developed by Project Team Director by listening to our clients needs, studying industry regulations and analysing the Project Management process
  • Our Project Managers are thoroughly trained on our SOPs and follow them for each and every project
  • The Project Managers brief and train Local Experts on specific SOPs for each and every project, meaning that everyone, from Project Manager, to recruiter, moderator and translator, is following the same SOPs
  • Project Managers feed back to the Project Team Director for continuous improvement to the SOPs

For complete transparency, we are happy to share our SOPs with all our clients – and we look to improve our SOPs based on client feedback.

If you would like to see the latest copy of our SOPs then please contact Joe Waby at joe@global-perspectives.eu

Sales Support Associate

Job location: Waterloo Office Park, near Brussels, Belgium (please only reply if you live in commuting distance).

As our new Sales Support Assistant you will be part of a rapidly expanding, international agency specialized in healthcare research.  You will report to the Business Development Director and work closely with our market research teams, associates and partners throughout the world.

Your main responsibilities are:

  • Help manage and respond to incoming requests for proposals
  • Independently collect costs for global research services, write proposals and liaise with co-operation partners and clients all over the world
  • Independently create, maintain and control databases of partners, researchers and clients
  • Help source new partners and conduct “due diligence” interviews
  • Help create and produce marketing concepts and support materials

Your profile:

  • You are intelligent, analytical and creative
  • You are not afraid of picking up new responsibilities and get things done!
  • You have a bachelor degree in management, marketing, economics or something similar
  • You have a good knowledge of MS Office and can use Excel for calculation of s with ease!
  • You have the potential to take advantage of our growth and become a senior business developer in a couple of years …
  • You are totally fluent in English, both written and spoken; any other European language is a plus (but not a must). Only applications written in English will be considered!

What we offer:

  • Global Perspectives™ (www.global-perspectives.eu) is an international market research agency servicing clients and markets all over the world
  • We are a team of research professionals based in Belgium, UK, US, Spain and South Africa
  • We are ambitious, growing fast and need your help to implement our goals and visions through innovative e-marketing solutions, great customer support and high service quality
  • You will learn fast through our on-the-job training programs
  • We offer a competitive entry-level salary and great development opportunities in a relaxed (but busy) working environment

Does this demanding and challenging (but fun!) position attract you? If you are interested in this position please submit your curriculum vitae and motivation letter in English via hr@global-perspectives.eu (we will not accept any other method of contact).

Please note that this is an entry level position ideal for someone at the beginning of their career who has recently finished their University studies.

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