An introduction to Global Perspectives

At Global Perspectives, Project Managers (PMs) have the fantastic opportunity of working for the best patient communication and project management team in the world from right here in Oviedo.

As a PM, the individual would become experienced in patient communication techniques through the management of international projects involving many different players throughout the world. By offering an unmatched client service, great PMs are essential for growing accounts and their career development is tailored to match their contribution to the business.

Global Perspectives provide all training in-house. We are looking for talented, enthusiastic and open-minded individuals with a record of high achievement and an insatiable curiosity to join our graduate PM programme. An interest in business and healthcare is also essential although experience in these fields is not necessary.

Below, you can find a short description of the Global Perspectives business model

THE NETWORKED INDIVIDUAL

Founded 10 years ago, initially Global Perspectives was a virtual network of three professionals working in different countries (UK, Spain and Belgium). We wanted to be able to serve an international client base without having to continue living in London. With the proliferation of high-speed internet, this was the perfect moment to work in such a way as it became possible to collaborate as a team across country borders.

By 2011, we had created a network of International Local Experts who advise Global Perspectives on the feasibility of each project, and then help find and communicate with patients. This network has grown and allows us to run projects in over 50 countries around the world.

“Only by understanding the capabilities of our Local Experts can we design communication strategies that meet the needs of our clients” KJETILL HOWARD, KEY ACCOUNT DIRECTOR”

CREATING A USP

By 2011, we realised that by combining our Project Management skills with our network of Local Experts, we can do things that traditional healthcare agencies cannot do.

International network working to the same high standards. By bringing in Local Experts as and when needed, we have access to a tremendous amount of flexible resource. We created a “Local expert validation procedure” where Local Experts are trained on the quality standards that we expect of a Global Perspectives Team Member. We structure the team for each project so that Local Experts have enough space to be creative and solve problems, but must work to a set of Standard Operating Procedures that guarantees compliance with the project specification.

Being successful at projects that other companies would turn down. The problem-solving skills of our PMs and the flexibility of our network means we can take on projects that our competitors would turn down. Not only can we commit to these projects, but we can commit to being successful. 99% of projects are successfully completed. We do this by using different resources at different moments within the project, so the GP Project Team shifts and morphs depending on which strategy is being successful right now i.e. agile and iterative learning. We design strategies for future projects by learning from past experiences of what has been successful and why. While our projects start off with a patient communication strategy, this strategy may contain a Plan A, Plan B and Plan C which change in priority as we learn over time.

Unmatched client service. Global Perspectives PMs are the day-to-day point of contact with the client and are responsible for the success of the projects. Our PMs are fantastic communicators and are able to access and analyse information quickly. This enables:

  • An unparalleled client-PM relationship. The PM listens to the needs of the client and comes up with the best recruitment strategy. Feedback from Local Experts helps the PM take decisions to enable the success of the project.
  • Feeedback defines our every move. We always look to engage conversations with clients and Local Experts. Only through feedback can we continue to find solutions for our projects and continue to provide fantastic customer service.

BEING SUCCESSFUL

The sector which has been the best fit for our USPs is healthcare research where our clients want to communicate with rare and difficult to reach patients, Healthcare Professionals or Payers. We tailor the patient recruitment methodology to each individual study using our network of Local Experts. The best recruitment strategy maximises feasibility while keeping costs down. Our strategies use the following recruitment techniques:

  • Our Global Patients
  • Online panels
  • Clinician referrals
  • Patient Associations
  • Social Media advertising and targeting
  • Recruiter proprietary databases
  • Traditional advertising

Our Local Expert network also provide supplementary services that are often essential to the success of the study:

  • Moderators and Interviewers
  • Translators
  • Online survey scripters and data processors
  • Interviewing facilities

Here is an example of the type of project where we are very successful.

“Project Managers need to ensure the success of each project. It is exciting to think we have the power to do that from our seat in the office. At the beginning you might feel lost but there will be always somebody willing to help, and you will learn incredibly fast!” SONIA LOPEZ, PROJECT MANAGER

FROM START UP TO SCALE UP

As we grew, we decide to open an office in Oviedo to allow us to have greater Project Management capabilities. The Oviedo, Aviles and Gijon area has many talented young people who often have to leave Asturias for the chance to work in international business. We want to persuade these talented individuals that they can have a great career from here in Oviedo and we also want to offer a way for experienced professionals to return to Asturias.

We currently have 10 PMs in our Oviedo office. For them, the journey has been challenging but very rewarding in terms of accomplishments, acquired skills, and career progression. New PMs follow a comprehensive induction where the goal is to transfer the knowledge and harness the skills that will allow them to become a great PM. The rate of learning must be relatively fast so that the PM can manage projects somewhat independently after the six month formation period, but it must be supportive while the PM works out how to do business and builds up their confidence.

“One of the things I really enjoy about working at Global Perspectives is the fact that you deal with people all around the world. You can talk to Japan in the morning, deal with Germany at lunch and have a meeting with Argentina late in the evening” PAULA GONZALEZ, PROJECT MANAGER

WHAT THE FUTURE WILL LOOK LIKE

Below is an illustration of our revenue growth over the past 10 years as we have established our client base:

Right now, our focus is on serving the clinical healthcare market, although in the mid-term we would be well placed to enter new markets. Our biggest advantage is our ability to align, train and bring together varied resource around the world quickly, efficiently and all working to the same quality standards. The PM role will remain critical for coordinating resource, communicating to clients and solving problems before they arise by rearranging resource in real time.

Global Perspectives is well placed to thrive during the so-called third industrial revolution. We have no sunk-assets which we need to continue to squeeze revenue out of, and we bring in flexible resource as and when it is needed. Allied to this, is our increasing use of semi-automated tools in the areas of supplier selection, proposal generation and invoicing and accounting. We have big plans to expand the use of software across our Operations over the next few years.

We really hope that Global Perspectives sounds like an interesting place to work. Feel free to email Ana, our HR Manager any time at ana@global-perspectives.eu. We will be very happy to talk and provide any further information.